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Terms of service

Effective date: 18 Jul 2023

Segura IT Solutions Ltd, d/b/a autoHYVE.io, company registration number in the UK 12567218 (hereinafter referred to autoHYVE) will provide service in consideration to the outlined specification, in accordance with the following terms and conditions:

  1. The service(s) provided on the platform will be in accordance with advertised and specified documentation.
  2. Uptime guarantee
    1. autoHYVE provides no guarantee to service uptime in instances which maintenance is being carried out on the platform or related infrastructure to improve or update the service provided.
    2. In such case where the autoHYVE platform is unavailable for an extended period of time outside of maintenance purposes, suitable recovery operations will be conducted to restore service to the user as soon as feasibly possible.
    3. This agreement does not cover any faults caused by customers or third-party providers, such as internet access outages or other service level disruption indirectly restricting access to the autoHYVE platform.
  3. Payment terms
    1. autoHYVE's subscription-based billing is managed by Stripe, and follows their automatic payment schedule.
    2. Payments are collected solely by Stripe, our payment provider, and use of their platform is subject to their terms outlined on their website.
    3. All payments are subject to tax, charged automatically by the payment provider at the prevailing rate.
    4. autoHYVE reserves the right to change the price of the service at any time, with reasonable notice to the customer.
    5. autoHYVE reserve the right to terminate service on confirmation from Stripe of no or failed payment for the subscription, until payment is made and confirmed by Stripe.
  4. Termination of account
    1. The customer is subject to these outlined terms until the account is closed and the balance of the account is satisfied.
    2. If the customer requests termination of their account,
      1. They reserve the right to request deletion of their data as outlined in our privacy policy.
      2. They are subject to any outstanding charges which are raised at time of cancellation for any unaccounted usage of the platform, as well as any outstanding invoices.
    3. autoHYVE reserve the right to terminate the account of a customer, at which they are subject to any outstanding charges

This agreement is subject to the laws of England, in which Segura IT Solutions Ltd is registered, at 4 Swallowood Ct, Rotherham, S63 6HS. Segura IT Solutions Ltd is registered for VAT purposes, registration no. 347724479.